Oftentimes, when an account is not approved in Fiserv, we try to board the account in Signapay. If Fiserv has Omaha and North, Signapay has Esquire and PayLo. Be advised to use the correct form:
- Signapay Esquire - Standard Pricing
- Signapay PayLo - Cash Discount Pricing
Note: Make sure you have the updated version of the application. As of writing this article, Rev 05.10.2023 is the latest to have been released.
Of this 11-paged application, you only need to fill out four (4) of it. The remaining pages are terms and conditions of the application.
PAGE 1: GENERALINFORMATION
| GENERAL INFORMATION | |
| Merchant DBA Name | This is the name of the business that is visible to the customers (storefront, window, and/or door signages). |
| Location Address | Referred to as the “Business Address”. This is where the physical store of the business is situated. |
| City | Business city. |
| State | Business state. |
| Zip | Business zip. |
| Phone | Referred to as the “Location Phone”. This is commonly the phone number associated with the business. |
| Business Email |
Commonly the owner’s email address. This is where they will receive email notifications from Turnkey, the Platform they are boarded on, etc. |
| Corporate/Legal Name | Referred to as the “IRS Name”. This is the name they file their taxes under, which can be completely different from the DBA. To verify, an EIN Letter may be requested or you can search it up to the Secretary of State. |
| Corporate Address | If the merchant has a different corporate address than their location address, specify. Otherwise, disregard |
| City | If the merchant has a different corporate address than their location address, specify. Otherwise, disregard |
| State | If the merchant has a different corporate address than their location address, specify. Otherwise, disregard |
| Zip |
If the merchant has a different corporate address than their location address, specify. Otherwise, disregard |
| Web Address |
Leave blank, unless otherwise, specified. *E-Commerce account and needs integration with website, this is required. |
| IRS Fed Tax ID | Referred to as the “Employer Identification Number”. Each legal entity has a unique nine-digit identification number that they are also filing the taxes under. This can be verified via their EIN letter. For Sole Proprietorship, their EIN and SSN are the same. |
| FINANCIALS, BANKING, AND OTHER INFORMATION | |
| Legal Entity (Choose 1) |
Individual/Sole Proprietorship - legal name and owner's name are the same. Tax Exempt Organization - a 501C letter is required. Corporation - Corp, Corporation, Inc, Incorporated, Comp, Company. Limited Liability Company - PLLC, LLC. |
| Industry/Type of Business (Choose 1) |
Retail Restaurant Internet - ecommerce business Mail Order/Telephone Order - MoTo accounts |
| Years Open | This is computed by calculating current year less the year it was established. |
| SIC Code | Refer to the type of business and locate the MCC using the MCC List Combined. |
| Monthly Card Volume | Monthly credit card volume's rough estimate. Exclude cash sales. |
| Average Card Sale |
Rough estimate of their average credit card ticket. |
| Prod./Svcs Sold | Based on what the business is selling, this can be classified accordingly. A quick google search will be able to assist on what type of business the account is. This is to help us identify what Merchant Category Code (MCC) to use for boarding |
| Card Present Swiped | Usually 90% but smoke or tobacco shops are always 100% swiped. |
| Card Not Present Swiped | Usually 10%, unless otherwise, business is already 100% swiped. |
| MO/TO | Mail Order/Telephone order accounts. |
| Sale to Consumers | Default to 100%. |
| Sales to Business | Disregard. |
| Sales to Government | Disregard. |
| Checking Bank Name | Name of bank on the bank documentation. |
| Checking Routing Number | 9-Digit Number, to verify, search in via google search to verify bank name. |
| Checking Account Number | Account number. |
| Has the merchant/owner been terminated... | Disregard. |
PAGE 1: BUSINESS OWNERSHIP
| OWNER/PARTNER/OFFICER 1 | |
| First Name | Signer’s first name. The signer should have at least 25% ownership percentage. |
| Last Name | Signer’s last name. The signer should have at least 25% ownership percentage. |
| Title | Signer’s designation in the business. This is commonly the owner, but can sometimes be the manager. |
| Percent of Ownership | Signer’s ownership percentage. |
| Control Prong | Yes. |
| Location Address | Signer’s home address matching his/her Driver’s License or any legal documentation. Should be within the United States. |
| City | Signer's home city. |
| State | Signer's home state. |
| Zip | Signer's home zip. |
| Phone | Personal phone number of the signer. This can be the same with the business phone, but advisable to be different. |
| Social Security Number | Referred to as the “Social Security Number”. This is a nine-digit number issued to U.S. citizens, permanent residents, and temporary residents. Signers with SSN starting with a 9 are referred to as an ITIN merchant, which requires additional information. |
| Date of Birth (DOB) | Signer’s date of birth matching his/her legal documentation. |
| Driver's License Number | Driver's License number found in the provided DL. If not provided, disregard. |
If there are other owners, fill out their information under Owner/Partner/Officer 2.
PAGE 1: FEES SCHEDULE
- Since this is a Cash Discount Pricing account, just choose one of the following:
- PayLo Rate - commonly used. 4% CD is converted to 3.95%.
- Per Transaction Fee - commonly used for $1/transaction, coordinate with your Supervisor/Manager if this is presented.
- PayLo Program Fee - disregard, unless otherwise indicated.
- Monthly Minimum - $25.00 unless otherwise indicated.
- If the merchant accepts EBT, indicate the per item fee and FNS number.
Disregard other fees that are already pre-filled, those are standard charges by Signapay.
PAGE 1: MERCHANT ACCEPTANCE
| Owner 1 Signature | Owner/Authorized Signer's signature. |
| Date | Date the document is signed. |
| Owner 2 Signature | If no second owner, disregard this section. |
| Date | Date the document is signed. |
PAGE 2: SITE INSPECTION SURVEY
| Merchant | This section is filled out by the sales rep. If not, choose owns. |
| Building Type | This section is filled out by the sales rep. If not, choose shopping center. |
| Area Zoned | This section is filled out by the sales rep. If not, choose commercial. |
| Square Footage | This section is filled out by the sales rep. If not, choose 501-2500. |
| Sales Agent Email Address | Sales representative's email address. |
| Sales Agent Name | Sales representative's full name. |
| Sales Agent Signature | Sales representative's signature. |
PAGE 2: SIGNATURE
| PERSONAL GUARANTEE | |
| Signature of Guarantor #1 | Owner/Authorized Signer's signature. |
| Date | Date the document is signed. |
| Signature of Guarantor #2 | If no second owner, disregard this section. |
| Date | If no second owner, disregard this section. |
| MERCHANT ACCEPTANCE | |
| Merchant Officer Name | Owner/Authorized Signer's full name. |
| Merchant Signature |
Owner/Authorized Signer's signature. |
| Date |
Date the document is signed. |
PAGE 3: MERCHANT ATTESTATION
| Merchant Signature | Owner/Authorized Signer's signature. |
| Date | Date the document is signed. |
| Signer Print Name | Owner/Authorized Signer's full name. |
PAGE 5: EQUIPMENT & GATEWAY ORDER FORM
| ORDER DETAILS | |
| ISO Name | Turnkey Processing |
| Sales Rep Name | Sales representative's full name. |
| Sales Rep Phone | 203-238-4636 |
| Shipping To Name | Disregard. |
| Shipping Address | Disregard. |
| City | Disregard. |
| Sate | Disregard. |
| Zip | Disregard. |
| Shipping Option | Disregard. |
| Merchant DBA | This is the name of the business that is visible to the customers (storefront, window, and/or door signages). |
| Merchant ID | Disregard. |
| Merchant Contact | Usually the owner's name, unless otherwise, specified. |
| Merchant Phone | Contact name's personal phone number. |
There are other sections that we do not need to fill everything out, as follows:
- EQUIPMENT ORDER - disregard this section aside from "Special Instructions", write "Please do not ship. Turnkey will provide."
- FILE BUILD TYPE - enter the PayLo rate (based on application).
- GATEWAY & ADD-ONS - disregard this section.
-
PAYMENT- disregard this section.
- Even though the merchant is not paying for the equipment, make sure to check if the "Cardholder Signature" is signed.