Oftentimes, when an account is not approved in Fiserv, we try to board the account in Signapay. If Fiserv has Omaha and North, Signapay has Esquire and PayLo. Be advised to use the correct form:
- Signapay Esquire - Standard Pricing
- Signapay PayLo - Cash Discount
Note: Make sure you have the updated version of the application. As of writing this article, Rev 08.2022 is the latest to have been released.
Of this 12-paged application, you only need to fill out five (5) of it. The remaining pages are terms and conditions of the application.
PAGE 1: GENERAL OVERVIEW
| BUSINESS INFORMATION | |
| Merchant Name (Doing Business As) | This is the name of the business that is visible to the customers (storefront, window, and/or door signages). |
| Location Address |
Referred to as the “Business Address”. This is where the physical store of the business is situated. |
| City | Business city. |
| State |
Business state. |
| Zip | Business zip. |
| Location Phone | Referred to as the “Business Phone”. This is commonly the phone number associated with the business. |
| Website Address |
Leave blank, unless otherwise, specified. *E-Commerce account and needs integration with website, this is required. |
| Email |
Commonly the owner’s email address. This is where they will receive email notifications from Turnkey, the Platform they are boarded on, etc. |
| LEGAL INFORMATION | |
| Corporate Name/Legal Name | Referred to as the “IRS Name”. This is the name they file their taxes under, which can be completely different from the DBA. To verify, an EIN Letter may be requested or you can search it up to the Secretary of State. |
| Corporate Address | If the merchant has a different corporate address than their location address, specify. Otherwise, disregard |
| City | If the merchant has a different corporate address than their location address, specify. Otherwise, disregard |
| State | If the merchant has a different corporate address than their location address, specify. Otherwise, disregard |
| Zip | If the merchant has a different corporate address than their location address, specify. Otherwise, disregard |
| Contact Phone | Corporate contact name's personal phone number. If not stated, usually owner's phone number. |
| IRS Fed Tax ID | Referred to as the “Employer Identification Number”. Each legal entity has a unique nine-digit identification number that they are also filing the taxes under. This can be verified via their EIN letter. For Sole Proprietorship, their EIN and SSN are the same. |
| Years in Business | This is computed by calculating current year less the year it was established. |
| OTHER INFORMATION | |
| Send Retrieval Requests to | Default is business location, unless otherwise, the merchant requests to send requests to their legal address. |
| Legal Entity (Choose 1) |
Individual/Sole Proprietorship - legal name and owner's name are the same. Tax Exempt Organization - a 501C letter is required. Corporation - Corp, Corporation, Inc, Incorporated, Comp, Company. Limited Liability Company - PLLC, LLC. |
| Industry/Type of Business (Choose 1) |
Retail Restaurant Internet - ecommerce business Mail Order/Telephone Order - MoTo accounts |
| Merchant | This section is filled out by the sales rep. If not, choose owns. |
| Building Type | This section is filled out by the sales rep. If not, choose shopping center. |
| Area Zoned | This section is filled out by the sales rep. If not, commercial. |
| Square Footage |
This section is filled out by the sales rep. If not, 501-2500. |
| FINANCIALS AND OTHER INFORMATION | |
| Monthly V/MC/DS Volume | If not specified, calculate 80% of the monthly credit card volume's rough estimate. Exclude cash sales. |
| Average V/MC/DS Sale | Rough estimate of their average credit card ticket. |
| Monthly AMEX Volume | If not specified, calculate 20% of the monthly credit card volume's rough estimate. Exclude cash sales. |
| Average AMEX Sale | Rough estimate of their average credit card ticket. |
| Sales to Consumers | Default to 100%. |
| Sales to Business | Disregard. |
| Sales to Government | Disregard. |
| Card Present Swiped | Usually 90% but smoke or tobacco shops are always 100% swiped. |
| Card Present Not Swiped | Usually 10%, unless otherwise, business is already 100% swiped. |
| MO/TO | Mail Order/Telephone order accounts. |
| Internet (eCommerce) | Integration, eCommerce business. |
| Products or Services Sold | Based on what the business is selling, this can be classified accordingly. A quick google search will be able to assist on what type of business the account is. This is to help us identify what Merchant Category Code (MCC) to use for boarding |
| SIC Code |
Refer to the type of business and locate the MCC using the MCC List Combined. |
| Describe your return policy | This section is filled out by the sales rep Otherwise, disregard. |
| Previous Processor | This section is filled out by the sales rep. Otherwise, disregard. |
| Reason for leaving | This section is filled out by the sales rep. Otherwise, disregard. |
| Has the merchant/owner been terminated... | Disregard. |
| BANKING INFORMATION | |
| Bank Name | Name of bank on the bank documentation. |
| Bank Phone | If found in the bank documentation, indicate. Otherwise, disregard. |
| Routing Number | 9-Digit Number, to verify, search in via google search to verify bank name. |
| Account Number | Account number. |
PAGE 2: OWNERSHIP INFORMATION AND SALES REP CONFIRMATION
| OWNER I PARTNER I OFFICER 1 | |
| Name | Signer’s full name. The signer should have at least 25% ownership percentage. |
| Title | Signer’s designation in the business. This is commonly the owner, but can sometimes be the manager. |
| Percent of Ownership | Signer’s ownership percentage. |
| Control Prong** | Yes. |
| Home Address | Signer’s home address matching his/her Driver’s License or any legal documentation. Should be within the United States. |
| City | Signer's home city. |
| State | Signer's home state. |
| Zip | Signer's home zip. |
| Individual Phone | Personal phone number of the signer. This can be the same with the business phone, but advisable to be different. |
| Social Security Number | Referred to as the “Social Security Number”. This is a nine-digit number issued to U.S. citizens, permanent residents, and temporary residents. Signers with SSN starting with a 9 are referred to as an ITIN merchant, which requires additional information. |
| Date of Birth | Signer’s date of birth matching his/her legal documentation. |
| Driver's License | Driver's License number found in the provided DL. If not provided, disregard. |
| If there are other owners, fill out their information under Owner 2, 3, and 4. | |
| SALES REP CONFIRMATION | |
| Email Address | Sales representative's email address. |
| Sales Agent Name | Sales representative's full name. |
| Signature | Sales representative's signature. |
PAGE 3: FEES SCHEDULE
| Request to Accept Card Types | Check off all boxes. |
| Select VI/MC/DISCOVER DISCOUNT PLAN | If the merchant is under Interchange Plus Pricing, check off Pass Through. If the merchant is under Standard Flat Rate Pricing, check off Flat Rate. |
| Requested Discount Payment Method | Choose "Monthly", unless otherwise, specifically requested. |
For Fee Schedule, this depends on the type of standard pricing:
- For Interchange Plus Pricing, input the basis points (coordinate with Analyst for conversion) under pass through I/C plus line for the following:
- Visa/MC/Disc Qualified Credit Card Discount Rate
- Visa/MC/Disc Qualified Check Card Discount Rate
- AMEX OptBlue Tier 1
- For Flat Rate Pricing, input the discount rate under for tiered flat line for the following:
- Visa/MC/Disc Qualified Credit Card Discount Rate
- Visa/MC/Disc Qualified Check Card Discount Rate
- AMEX OptBlue Tier 1
For Authorization & Per Item Fees, input the following:
- Authorization Fees (or transaction fees)
- Visa/MC/Discover Networks
- AMEX/Fleet/Other
- If the merchant is going to accept Pin Debit, input accordingly.
- If the merchant accepts EBT, indicate the per item fee and FNS number.
- If all other fees are present, indicate, otherwise disregard.
For Monthly Fees, input the following:
- Monthly Report Fee - commonly referred to as monthly service fee, customer service fee, and/or monthly fee.
- Monthly Minimum - $25.00, unless otherwise, the sales rep wants to opt it out.
Disregard other fees that are already pre-filled, those are standard charges by Signapay.
PAGE 3: SIGNATURES
| MERCHANT ACCEPTANCE AND AGREEMENT SIGNATURES | |
| Merchant Corporate/Legal Name | Referred to as the “IRS Name”. This is the name they file their taxes under, which can be completely different from the DBA. To verify, an EIN Letter may be requested or you can search it up to the Secretary of State. |
| Date | Date the document is signed. |
| Signature of Owner/Partner 1 | Owner/Authorized Signer's signature. |
| Title | Owner/Authorized Signer's official designation. |
| Signature of Owner/Partner 2 | If no second owner, disregard this section. |
| Title | If no second owner, disregard this section. |
| PERSONAL GUARANTEE | |
| Signature of Guarantor #1 | Owner/Authorized Signer's signature. |
| Date | Date the document is signed. |
| Signature of Guarantor #2 | If no second owner, disregard this section. |
| Date | If no second owner, disregard this section. |
PAGE 4: MERCHANT ACCEPTANCE AND AGREEMENT SIGNATURES
| Owner/Principal/Officer Signature | Owner/Authorized Signer's signature. |
| Owner/Principal/Officer Print Name | Owner/Authorized Signer's name. |
| Title | Owner/Authorized Signer's official designation. |
| Date | Date the document is signed. |
PAGE 5: EQUIPMENT & GATEWAY ORDER FORM
| ORDER DETAILS | |
| Sales Office Name | Turnkey Processing |
| Sales Rep Name | Sales representative's full name. |
| Sales Rep Phone | 203-238-4636 |
| Shipping To (Name) | Disregard. |
| Shipping Address | Disregard. |
| City | Disregard. |
| Sate | Disregard. |
| Zip | Disregard. |
| Shipping Option | Disregard. |
| DBA Merchant Name | This is the name of the business that is visible to the customers (storefront, window, and/or door signages). |
| Merchant ID | Disregard. |
| Merchant Contact Name | Usually the owner's name, unless otherwise, specified. |
| Merchant Contact Phone | Contact name's personal phone number. |
There are other sections that we do not need to fill everything out, as follows:
- EQUIPMENT ORDER - disregard this section aside from "Special Instructions", write "Please do not ship. Turnkey will provide."
- GATEWAY DETAILS - disregard this section.
-
PAYMENT METHOD - disregard this section.
- Even though the merchant is not paying for the equipment, make sure to check if the "Merchant Signature" is signed.