Turnkey Processing LLC

9.1 The Order Counter POS

As soon as you log in to the Order Counter system, this is the very first page that will appear.

Definitions

• Pending Orders
  Refers to the orders that have been taken but not yet sent to the kitchen or processed.
• Control Panel
  The central location for managing the settings and configurations of the POS system.
• Sign Off
  The process of logging out a user’s session on the system.
• Time Clock
  A Time Clock in a POS system is a feature that allows employees to clock in and out of their shifts electronically.
  
  
  
• Restaurant Layout
  The Restaurant Layout feature in a POS system allows users to create a visual representation of their restaurant's layout and assign tables to different areas.
  

• Takeout
  The takeout feature in a POS system allows users to quickly and easily process orders for customers who want to order food for takeout or carryout.
• Delivery
  The delivery feature in a POS system allows restaurants to manage and process orders for customers who want to have their food delivered to their location.
• Bar Tab
  A bar tab feature in a POS system allows customers at a bar or restaurant to open a tab and order drinks or food throughout their visit without having to pay for each individual order.
• For Here
  The "For Here" option in a POS system is typically used in restaurants or cafes where customers have the option to either dine in or take their order to go. 
  
  

9.2 Tutorial on Adding Guests/Customers

• Step 1 (Assigning a table):
  In order to assign a table to the customer
  
  
• Step 2 (Assigning a table):
  Input the number of Guests/Customers in the assigned table, after inputting the required information click the ‘Submit’ button
  
  
• Result ( The Order Counter):

  After inputting the required information or the number of guests in the assigned table, this page will appear.
  
  

  
  

Lesson 9.3 The Order Interface

Definitions

• Manage Tickets
  The process of handling and processing orders or transactions that have been entered into the system
• Print Tickets
  The process of generating a physical or electronic receipt for a customer's order.
• Send Order
  A Feature that allows the staff to send the order details to the kitchen or bar for preparation.
  
  
• Menu Category Page

  This is where the created menu category will be displayed.

• Menu Item Page
  This is where the created menu items will be displayed
  
  
  
• Order Sets
  Order sets in a POS system refer to a group of items that are ordered together. They are often used in restaurants for meals that come with multiple courses or customizable options, such as a meal deal that includes an entrée, a side dish, and a drink.
• Ordered Items Section
  This is where the items that have been ordered by the customer are displayed for the server or cashier to review and ensure accuracy before sending the order to the kitchen or bar.
• Consolidate Items
  The process of merging two or more separate orders into a single order.
• Show Totals
  A feature in a POS system that displays a summary of the transaction or order total. It can include the subtotal, taxes, discounts, and the final total amount to be charged to the customer.
• Reset Table
  The process of clearing all the items and information related to a table that has been recently used by a customer.
  
  
  
• Modifier Mods
  This is where the created Modifier Mod in the control panel appears.
• Menu Categories
  This feature will help the user navigate through several menu categories.
• Order Functions
  It is where the user can add discounts, promotions, etc.
  
  

9.4 Tutorial on Ordering

• Step 1 (the Menu Category).
  Click the desired Menu Category [ in this sample, the user clicked the Pasta Menu Category ]
  
  
• Step 2 (the Menu Item).

  After clicking the menu category, choose the ordered menu items. [ in this sample, the user clicked the spaghetti menu items ] 
  

  
  

• Step 3 (Ordered Item Section):
  After clicking the desired menu item, the ordered menu item will reflect on the ordered item section
  
  

• Step 4 ( Finalizing the Order ):
  Click the ordered item and this section will show
  
  
• Result (Sending the Order):
  If everything is finalized, click the Send Order button. This feature will send the ordered items to the kitchen.
  

9.5 Ordering the Menu Item with Modifiers.

There are menu items that have mandatory modifiers, this section will explain a step-by-step process on how to add modifiers while an order is being made.

• Step 1 (the Menu Item).
  After clicking the menu category, choose the ordered menu items. [ in this sample, the user clicked the spaghetti menu items ] 
  
  
• Step 2 ( Choosing the Modifier ):

  After selecting the menu item, the modifier section will appear. This feature will let the user choose the right type of modifier sets which the customer will choose. [In this sample, the type modifier sets stated that the customer should select a “choice of 2 sides”]
  

  
  

• Step 3 ( Finalizing the order with the right modifiers )
  After selecting the 2 sides, the modifier section will be automatically closed and goes back to the menu item. Then the chosen sides will be reflected in the order section.
  
  

• Result (Sending the Order):
  If everything is finalized, click the Send Order button. This feature will send the ordered items to the kitchen.
  

9.6 Tutorial on Deleting The Ordered Items

In this section, the user will be taught how to properly delete an ordered item.

• Step 1 (Click the Menu Item):  
  If the user wants to delete an item, select the chosen item which is located in the “ordered item” section.
  
  
• Step 2 ( Finalizing the Item for Deletion):

  After clicking the item, the user will be redirected to the Order section which handles the finalization of the ordered item, also the order section automatically highlights the ordered item.
  
  

• Step 3 (Deleting the Ordered Item):
  After the ordered item is set, click the “Remove Item(s)” button. This feature will delete the highlighted item. 
  
  

• Step 4 (Confirmation of the Deleted Item):
  After clicking the “Remove item(s)” button, a confirmation window will pop out prompting the user to complete the necessary information before deleting the desired item.
  
  

• Step 5 (Confirmation of the Deleted Item):
  Click first the drop-down icon which is in line with the “Reason” section.
  
  

• Step 6 (Confirmation of the Deleted Item):
  After clicking the drop-down icon, choose a certain reason for the said cancellation of the order.
  
  

• Step 7 ( Removing The Items ):
  After checking all the items, click the “Remove Items” button.
  
  

• Step 8 ( Override to Delete Items ):
  After clicking the “Remove Items” button, another confirmation window will appear. Enter the PIN password for the POS [ note: the password is the same as the PIN password signing in the system ] then click the override button.
  
  

• Results ( The Deleted Items ):
  After clicking the override button, the items are deleted.